FAQ's

What do the sizes refer to?

Frame sizes listed refer to the size of art that the frame will hold.  As an example, an 11x14 frame  would accommodate an 11x14 photo.  Technically speaking, this is referred to as the rabbet dimension - the vertical and horizontal dimension across the back of the frame from the outer rabbet edge to the opposite outer rabbet edge.

What is a rabbet?

The rabbet is the notch cut into the back of a molding to hold the artwork, matboard, acrylic dome, glass and/or backing material.

What is the sight dimension of a frame or shadowbox?

The sight dimension refers to the actual viewable area from the front of a frame or shadowbox.  Since most frame rabbets are approximately 3/8", the sight dimension will typically be 3/4" less than the rabbet dimension. 

What do the shadowbox sizes refer to?

Shadowbox sizes refer to the actual display area within the box.

What is Velcro cloth?

Velcro cloth is 100% nylon loop fabric, with a soft polyester foam core and nylon tricot backing laminated together.  It is designed for engagement with VELCRO┬« brand hook fasteners. The hook fasteners are available in a variety of sizes and shapes and applied by stitching or by peel and stick self adhesive.

2-dimensional framing: What is the right size?

Always determine the desired look first - will you be including a matboard border as a complementary transition from molding to artwork?  Does a larger frame offer a dramatic effect to the piece?  The width of the frame molding itself can also be a factor since smaller items framed with a wider molding may require a larger frame.  The opposite can be true in some instances.  Whatever your choice, remember that the site dimension is smaller, potentially cropping the framed item if not taken into account.

How long will my order take to ship?

Your order will ship in 3 - 5 business days.  Some custom orders or large quantities may take longer.  We ship most of our products by FedEx Ground.  Actual transit time varies based on where you are located.

What is your return policy?

If you chose to return your purchase, please contact us within 10 days of receipt for a return authorization number.  Products must be returned, postage prepaid, in the same condition sent.  A refund for the purchase amount less shipping will be issued to the card used in the initial sales transaction.  This return policy applies only to standard items as listed on the website.  Special orders or modified items can not be returned.  A restocking fee of 10% will be applied to returns with an invoice total of $500.00 or more.

Returns can usually be avoided by clarifying questions in advance.  Please do not hesitate to contact us.  We want you to be happy with your purchase!

What if my order gets damaged in shipping?

Please call for a RAN (Return Authorization Number).  If your product gets damaged in shipping, please call us immediately.  We will make arrangements to have the damaged product picked up and send you a replacement .  It is very important that all original packaging materials be saved.


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