FAQs
Find answers to some of the most common questions about our products, ordering process, and services. We strive to provide clear and concise information to help you make informed decisions and ensure a seamless experience. If you have any additional questions or need further assistance, please don't hesitate to contact us. We're here to help!
Products & Ordering
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Yes, we do! Provide us with the paint manufacturer (Sherwin Williams, Behr, etc.), the paint name, and the color code, and we’ll match it precisely.
For orders of 30 or more, there is no charge for color matching.
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We offer both fixed and adjustable shelving options to suit your needs. Shelves are available in two materials:
Wood: 0.5" thick, providing a sturdy and traditional look.
Annealed Glass: 0.25" thick, strengthened through a heat-treatment process. This glass offers a more open aesthetic, making the interior of the box appear larger. Glass shelves are especially ideal for units with the added LED lighting option, enhancing the display’s visual appeal.
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No, we do not. We can fulfill an order for a single box if requested.
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Yes, we do! Take a look at our pricing sheet for details.
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The ordering process depends on the specifics of your project, but typically follows these steps:
1. Get Started by Setting up your Customer Account
Begin by reaching out to us—simply call or email to discuss your needs. We will get some information about your business and give you the password to our online price list. A valid method of payment is required to be on file for all customers.2. Fill Out Order Form
Once you are sure of the products you need, please fill out our order form downloadable on our website. Try to be as thorough and clear as possible, as this will help expedite the placement of your order. Contact us by phone or email if you have any questions.3. Place Your Order
Send in your order form by email, and we will contact you if anything needs clarifying. Once everything looks good, we will email you within 1-2 days confirming that your order has been received. If you do not receive an email confirmation, please check in with us to make sure we received your email.4. Production, Shipment and Payment
Lead time for production is typically 2-3 weeks, depending on order size and current workload. We will charge your method of payment at the time of shipping, including the shipping costs. Expect a transit period of 2-5 business days depending on your location. Please note that products with certain customizations or custom dimensions may require extra lead time. -
We proudly ship our products across the United States and Canada. All shipments are pre-paid, using either XPO Logistics or UPS Ground Service, depending on the order size, quantity, and location.
Additional fees may apply for deliveries to non-commercial areas or addresses without a forklift/loading dock. Shipping times and costs may vary based on location and order specifics. Customers are responsible for any extra charges, including inside delivery, appointment scheduling, and limited access fees.
Why we choose Super-Refined MDF to craft certain products
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Super-refined MDF is denser and stronger than standard MDF, making it more resistant to impact and wear. This means our products are built to last, even in high-use environments.
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The high density of super-refined MDF provides a smooth, uniform surface ideal for painting. This allows for a professional finish that enhances the look and feel of the product.
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Concerns about swelling with standard MDF are mitigated with super-refined MDF. When properly sealed with high-quality paint, our products gain an additional layer of protection against moisture, ensuring longevity and durability.
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Super-refined MDF is more affordable than solid wood while still providing excellent strength and aesthetics. It is also made from recycled wood fibers, making it an environmentally friendly option.
Still have questions?
Please reach out to our customer service 800-733-1573 or visit our contact page.